General Terms and Conditions for Onthefreeside AB

Welcome to Onthefreeside! These Terms and Conditions outline the general rules and regulations for engaging with our community, purchasing products, booking retreats, and participating in volunteer programs. By using our services, making a purchase, or booking an experience with Onthefreeside, you agree to the following terms.

General Conditions
Onthefreeside operates as a community-focused space offering retreats, volunteer opportunities, and handcrafted goods. By engaging with our services, you agree to adhere to these terms and conditions. We reserve the right to refuse service or sales to anyone at our discretion. All participants must be 18 years or older to join our retreats or volunteer programs.

Product Purchases (Online & On-Site)
We sometimes offer handmade and curated products for sale. Payment is required in full at the time of purchase. All prices are listed in EUR and include applicable taxes unless stated otherwise.

Purchasing Terms & Order Cancellations
If you wish to purchase any product or service made available through Onthefreeside, you may be asked to supply certain information relevant to your purchase, including but not limited to your credit card number, expiration date, billing address, and shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and (ii) the information you supply is true, correct, and complete. By submitting such information, you grant us the right to provide the necessary details to third parties for processing your purchase. We reserve the right to refuse or cancel any order due to product or service availability, errors in description or price, suspected fraud, or unauthorized transactions.

Trips and Retreats
Deposits are non-refundable. If you cancel more than 30 days before the retreat start date, you will receive a 50% refund. If you cancel less than 30 days before the retreat start date, no refund will be given but possible to give away your spot. 

If we need to cancel the retreat, a full refund will be issued.

 If cancellation is due to illness, a doctor’s note is required for a refund minus a cancellation fee of 100 EUR. Online doctor’s notes are not accepted. Alternatively, you may transfer your booking to a future retreat or other person. In cases of unforeseen circumstances, such as illness of a child, your investment can be moved to a future camp.

By booking a spot at any Onthefreeside retreat or weekend, you agree to the following terms:

Weather & schedule flexibility:
Activities may be adapted or moved indoors depending on weather or other conditions. The schedule may shift to maintain comfort and safety.

Minimum participation:
Each event requires a minimum number of guests. If this number isn’t reached, the event may be canceled. Guests will receive a full refund or can move their booking to a future date.

Health & wellbeing:
If you are unable to attend due to illness and provide a doctor’s note, we will offer a refund or date transfer when possible. If someone becomes unwell during the event, our team can assist with first aid and help coordinate further care if needed.

Personal belongings:
Guests are responsible for their own belongings. Onthefreeside is not liable for items lost or damaged due to weather, nature, or normal retreat activities. A liability waiver may be required.

Early departure:
If a guest chooses to leave early for personal reasons, no refund will be issued.

Changes to activities:
Workshops, facilitators, accommodations, or meals may be adjusted or substituted when needed. Changes will always maintain a high-quality experience.

Force majeure:
If external circumstances prevent the retreat from going ahead (such as natural disasters, government restrictions, pandemics, travel disruptions), the event may be rescheduled or canceled. Guests may choose a refund or a transfer to a future date.

Community conduct:
We welcome all people and expect everyone to contribute to a respectful and inclusive environment. No discrimination or harassment of any kind will be tolerated. Kindness and respect are required at all times.

Photos & media:
We may take photos and video during the retreat for marketing and storytelling. Guests who prefer not to appear in media can simply inform the team — we will respect that fully.

By booking, you confirm that you have read and agree to these terms.

Product Returns & Exchanges

Physical products may be returned within 14 days of receipt, provided they are unopened and in original condition. The customer is responsible for return shipping costs. If an item arrives damaged or defective, contact us at [email] to discuss a suitable solution. Digital products, perishable goods, and custom orders are non-refundable.

Volunteer Participation
Volunteers agree to contribute to the community according to the agreed-upon schedule. More details regarding accommodations, expectations, and responsibilities are outlined on our volunteer information page. Onthefreeside is not liable for any personal injuries or property loss during a volunteer stay.

Liability & Safety
Onthefreeside is not responsible for accidents, injuries, or lost/stolen personal belongings. Participants must act responsibly and follow all safety guidelines provided. Any activities involving fire-making, foraging, or physical labor come with inherent risks.

Code of Conduct
Respect for people, nature, and the community space is expected at all times. We maintain an inclusive, welcoming environment and will not tolerate discrimination of any kind. Alcohol consumption is allowed in moderation, but excessive drinking and disruptive behavior will not be tolerated. Smoking is only permitted in designated areas.

Intellectual Property
All content on this website, including images, text, and branding, is the property of Onthefreeside and may not be used without permission. Participants may take personal photos but should respect others’ privacy.

Media & Promotion
By attending events or purchasing products, you agree that Onthefreeside may use photos or videos for promotional purposes. If you do not wish to be featured in media content, please inform us in advance.

Modifications to Terms
Onthefreeside reserves the right to update these Terms and Conditions at any time. Any significant changes will be communicated via our website or directly to affected customers.

Contact Information

For questions or concerns about these Terms & Conditions, contact us at: 📩 Email: contact@onthefreeside.com 🏢 Onthefreeside AB 📜 Org.nr: 559362-9578 📍 Address: Baggfall 7, 782 91 Malung, Sweden

By engaging with Onthefreeside, you confirm that you have read, understood, and agreed to these Terms & Conditions.